UNTAME (“we”, “our”, “us”) is committed to protecting your personal information and ensuring transparency in how it is collected and used.

This Privacy Policy explains how we handle your data when you:

• Visit our website 
• Make a purchase 
• Interact with our services 

By using our platform, you agree to this policy.

We collect only the information necessary to operate our services effectively.

Personal Information

• Name 
• Email address 
• Phone number 
• Shipping and billing address 
• Payment details (processed securely via third-party providers) 

Usage Information

• Pages visited 
• Time spent on the website 
• Product interactions 

Device Information

• IP address 
• Browser type 
• Device type 

We use cookies and similar technologies to:

• Ensure website functionality 
• Improve user experience 
• Analyze traffic and performance 

Under India’s DPDP framework, cookies that collect personal data require clear and informed consent .

Users can:

• Accept or decline non-essential cookies 
• Modify preferences at any time 

Disabling cookies may affect website functionality.

Your data is used only for legitimate business purposes:

1. Order processing and delivery 
2. Customer support and communication 
3. Personalized recommendations and experience 
4. Marketing (with opt-out option) 
5. Fraud prevention and security 
6. Legal and regulatory compliance 

We do not collect data beyond what is necessary, in line with Indian data minimization principles .

We do not sell your personal data.

We may share data only with:

• Payment processors 
• Logistics partners 
• Technology providers 

These parties are:

• Bound by confidentiality 
• Allowed to use data only for service delivery 

We may disclose data if required by law.

We retain your data only as long as required for:

• Order fulfilment 
• Legal and tax compliance 
• Dispute resolution 

Data no longer required is securely deleted or anonymised.

Under applicable Indian law, you have the right to:

• Access and update your data 
• Withdraw consent where applicable 
• Opt out of marketing communications 
• Request deletion of your data (subject to legal obligations) 

Requests can be made via contact details below.

We implement reasonable technical and organisational safeguards to protect your data.

However, no system is completely secure. Users share information at their own risk.

Our website may contain links to external websites.

UNTAME is not responsible for their privacy practices.

As required under Indian law, you may contact our Grievance Officer for any concerns:

• Email: knowmore@UNTAME.com 
• Response timeline: within a reasonable period 

(This is required under SPDI Rules — most brands miss this.)

We may update this Privacy Policy periodically.

Changes will be posted on this page. Continued use of the platform constitutes acceptance.

For any questions or requests:

knowmore@UNTAME.com

hese Terms & Conditions (“Terms”) govern your access to and use of www.UNTAME.com (the “Site”) and all purchases made through it.

By accessing, browsing, or using the Site, you agree to be bound by these Terms, along with our associated policies, including:

• Privacy Policy
• Returns & Exchange Policy
• Custom Orders Policy
• Membership & Rewards Program

If you do not agree, you must discontinue use of the Site.

• You must be 18 years or older to use the Site or make purchases
• Users under 18 may use the Site only under supervision of a parent or guardian

If you create an account:

• You are responsible for maintaining confidentiality of login credentials
• You are responsible for all activities under your account
• UNTAME reserves the right to suspend or terminate accounts for misuse, fraud, or policy violations

• All orders are subject to acceptance and availability
• UNTAME reserves the right to:

- Cancel or refuse any order
- Limit quantities
- Verify transactions before processing

Order confirmation does not guarantee acceptance.

• Prices are subject to change without prior notice
• In case of pricing, typographical, or system errors:

- UNTAME may correct the error
- Cancel the order and issue a refund

Orders placed based on incorrect pricing are not binding.

We accept:

• UPI
• Credit/Debit Cards
• Bank Transfers
• Cash on Delivery (where applicable)

By placing an order, you authorise UNTAME and its payment partners to process payment.

• Delivery is made to valid residential or business addresses only
• Signature may be required upon delivery
• Risk and title pass upon delivery

Detailed terms are available in the Shipping Policy.

All returns, exchanges, and custom orders are governed by respective policies.

Key principles:

• Standard products: 15-day return window (subject to conditions)
• Custom orders: non-returnable
• Final sale products: non-returnable and non-exchangeable

All requests are subject to inspection and approval.

We strive for accuracy, however:

• Product images may vary slightly due to display differences
• Sizes, weights, and dimensions may have minor variations
• Diamond specifications follow industry tolerances

Information provided is indicative and not guaranteed to be error-free.

All content on the Site — including designs, images, logos, and text — is owned by UNTAME or its licensors.

You may not:

• Copy, reproduce, distribute, or exploit content
• Use trademarks without written permission

You agree not to:

• Use the Site for commercial resale or misuse
• Engage in data scraping, bots, or automation
• Interfere with site functionality or security
• Attempt fraudulent transactions

UNTAME may restrict access for violations.

UNTAME reserves the right to:

• Cancel orders
• Restrict accounts
• Reverse benefits

in cases including:

• Excessive or abusive returns
• Referral manipulation
• Comparison purchasing
• Fraudulent or suspicious activity

By submitting reviews, images, or content:

• You grant UNTAME a non-exclusive, royalty-free license to use it
• You confirm ownership and legality of content

UNTAME may remove content at its discretion.

Your data is handled as per our Privacy Policy.

UNTAME:

• Does not sell personal data
• Uses data only for operational and service purposes
• Implements reasonable security safeguards

UNTAME uses cookies and similar technologies.

Upon visiting the Site, users are presented with a cookie consent banner allowing them to:

• Accept all cookies
• Reject non-essential cookies
• Manage preferences

Consent is recorded and may be updated by the user at any time.

Disabling cookies may affect functionality.

At checkout, users are required to confirm:

• Acceptance of Terms & Conditions
• Acceptance of Privacy Policy

Orders cannot be completed without explicit consent.

UNTAME maintains backend records of:

• User consent to policies
• Cookie preferences
• Order confirmations and transactions

These records may be used for:

• Compliance
• Dispute resolution
• Fraud prevention

UNTAME may use third-party providers for:

• Payments
• Logistics
• Analytics

UNTAME is not responsible for third-party services but ensures reasonable due diligence.

The Site and products are provided on an “as is” and “as available” basis.

UNTAME makes no warranties, including:

• Accuracy
• Reliability
• Fitness for purpose

The Site and products are provided on an “as is” and “as available” basis.

UNTAME makes no warranties, including:

• Accuracy
• Reliability
• Fitness for purpose

To the maximum extent permitted by law:

• UNTAME shall not be liable for indirect or consequential damages
• Total liability shall not exceed the amount paid for the product

You agree to indemnify UNTAME against claims arising from:

• Misuse of the Site
• Violation of Terms
• Infringement of third-party rights

These Terms are governed by the laws of India.

All disputes shall fall under the jurisdiction of courts in Mumbai, Maharashtra.

UNTAME may update these Terms at any time.

Continued use of the Site constitutes acceptance of updated Terms.

UNTAME may suspend or terminate access:

• Without prior notice
• For policy violations or misuse

If any provision is deemed invalid, the remaining Terms shall remain enforceable.

For queries:

knowmore@UNTAME.com

• Activated on first purchase
• Early access to select collections
• Member-only offers

• All Bronze benefits
• Priority access to launches
• Select member-only pricing

Validity: 12 months from qualification

Gold (₹500,000+ Spend)

• All Silver benefits
• 2 complimentary jewellery cleanings and touch-ups per year
• Priority customer support
• Free shipping on all orders

Returns and exchanges remain chargeable as per policy.

Validity: 18 months from qualification

• All Gold benefits
• 4 complimentary jewellery cleanings and touch-ups per year
• Dedicated relationship support
• Priority production and servicing
• Access to exclusive or limited designs
• Up to 3 approved return requests per year with no return shipping charges
• 10% year-round benefit on eligible purchases

Return shipping waiver applies only to eligible standard products.

The 10% benefit cannot be combined with any other offer.

Validity: 24 months from qualification

Members receive one-time annual benefits based on tier:

• Bronze / Silver: 10%
• Gold: 20%
• Platinum: 30%

Applicable on:

• Birthdays
• Anniversaries

Conditions:

1. Each benefit is valid once per year per occasion
2. Applies on eligible products only (excludes clearance, promotions, and discounted items)
3. Cannot be combined with:

• Any other offer
• Wallet credits
• Tier-based discounts (including Platinum 10%)

1. Birthday verification requires valid government ID
2. Anniversary benefit is limited to one claim per year per account and may require verification

• Earn 2% of the final order value on every successful referral purchase
• No cap on total rewards

Conditions:

• Applicable only on completed and delivered orders
• Not applicable on clearance, promotional, or discounted purchases
• Credited as UNTAME Wallet balance within 30–45 days from delivery

Usage:

• Valid for 12 months
• Can be used on:
• Standard purchases
• Custom orders
• Upgrade transactions

Not applicable on:

• Coins or pure metal purchases
• Buyback transactions

Rewards linked to cancellations or returns will be reversed.

• Credits are non-transferable
• Not redeemable for cash
• Valid for 12 months from date of issue
• Cannot be combined with promotional offers unless explicitly stated

• Complimentary cleanings are:
• Tier-based
• Valid per membership year
• Non-transferable and non-cumulative
• Services are not applicable if jewellery has been altered by a third-party jeweller

• Tier upgrades are based on lifetime spend
• Tier validity begins upon qualification
• Requalification criteria may apply after expiry

Benefits and rewards do not apply on:

• Clearance, promotional, or discounted products
• Coins or pure metal purchases
• Buyback transactions
• Taxes, shipping, and additional charges

1. All benefits are subject to UNTAME verification and approval
2. UNTAME reserves the right to:

• Modify benefits, tiers, or eligibility criteria
• Withhold or reverse rewards in case of misuse

3. Misuse includes:

• Self-referrals
• Multiple account creation
• Abuse of promotional structures

4. In case of disputes, UNTAME’s decision shall be final and binding

1. What is your return and exchange policy?

Standard (non-custom) products can be returned or exchanged within 15 days of delivery, subject to eligibility and inspection.

Custom orders and items purchased under clearance or promotional sales are final sale and not eligible for return or exchange.

👉 See full details: Returns & Exchange Policy

2. Can I customise jewellery?

Yes. UNTAME offers custom and made-to-order jewellery.

• Delivery: 4–6 weeks from order confirmation 
• Payment: 75% advance, balance at delivery 
• Cancellations allowed with applicable deductions 

👉 See full details: Custom Orders Policy

3. Can I customise jewellery?

Yes. UNTAME offers custom and made-to-order jewellery.

• Delivery: 4–6 weeks from order confirmation 
• Payment: 75% advance, balance at delivery 
• Cancellations allowed with applicable deductions 

👉 See full details: Custom Orders Policy

4. Do you offer upgrade or buyback?

Yes.

Lifetime upgrade/exchange
Buyback at prevailing market rates

👉 See full details: Exchange, Upgrade & Buyback Policy

5. Can I cancel or modify my order?

• Standard orders: Changes may not be possible once processed 
• Custom orders: Can be cancelled within 48 hours (charges apply) 

👉 Refer to applicable policy pages for full terms

1. Do you sell both natural and lab-grown diamonds?

Yes. UNTAME offers both natural and lab-grown diamonds.

2. Are lab-grown diamonds real?

Yes. They have the same composition and properties as mined diamonds.

3. Do your diamonds come with certification?

Yes. Applicable diamonds are provided with certification from recognised laboratories.

4. Can I buy loose diamonds?

Yes. You can purchase loose diamonds or customise them into jewellery.

5. What metals do you use?

We use 14K/18K gold and platinum.

Custom requests may be accommodated.

1. How long does delivery take?

• In-stock items: A few business days 
• Custom orders: 4–6 weeks 

👉 See full details: Shipping Policy

2. Is shipping free and secure?

Yes. Orders are shipped via trusted partners, fully insured, and require signature on delivery.

3. How is the packaging?

All orders are delivered in secure, premium packaging suitable for gifting.

1. What payment methods do you accept?

UPI, cards, bank transfers, and COD (where applicable).

2. Can offers or discounts be combined?

No. Offers, rewards, and credits are not stackable unless explicitly stated.

1. Do you offer a warranty?

Yes. UNTAME provides a lifetime manufacturing warranty.

👉 See full details: Warranty Policy

2. Do you offer repairs?

Yes. Repair services are available. Charges (if applicable) are shared before proceeding.

3. How do I care for my jewellery?

Clean gently with mild soap and water or opt for professional servicing.

1. What is UNTAME Circle?

UNTAME Circle is our membership program offering rewards, benefits, and priority access.

👉 See full details: Membership & Rewards Program

2. How do referral rewards work?

You earn 2% in wallet credits on successful referral purchases.

👉 See full details: Membership & Rewards Program

3. Need More Help?

For anything else:

• Use the chat support on our website 
• Or contact us at knowmore@UNTAME.com